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Charge 3 blank screen

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‎01-09-2020 04:50 - last edited on ‎09-27-2020 16:58 by Fitbit Moderator

‎01-09-2020 04:50 - last edited on ‎09-27-2020 16:58 by Fitbit Moderator

My eight-month-old Charge 3 failed this morning. Started vibrating on my arm, so I looked down and saw a blank screen. It’s charged at 93% according to the app, but no longer discoverable. I’ve searched the Thread for solutions. I tried the 15-second reset, no effect. Please advise. 

 

 

Moderator edit: subject for clarity

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‎01-10-2020 03:46

‎01-10-2020 03:46

Welcome to the Forums, @Lh0808.

 

Thanks for troubleshooting this display issue. If your tracker isn't turning on, I recommend taking a look at this post and make sure you followed the instructions provided there.

 

Let me know the outcome. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎01-10-2020 04:47

In response to AlejandraFitbit

‎01-10-2020 04:47

I did EXACTLY the same reset and it worked today. I’ve never been happier to see a smiley face!!! 😂

Thanks for the help! 

🙂

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