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Charge 3 ongoing notification issues

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‎01-08-2020 18:04 - last edited on ‎09-27-2020 16:58 by Fitbit Moderator

‎01-08-2020 18:04 - last edited on ‎09-27-2020 16:58 by Fitbit Moderator

I just thought I would share my situation in case anyone else is feeling frustrated having no luck getting notifications to their fitbit. I just spent an hour talking to fitbit support about my Charge 3 not receiving texts alerts (or any alerts for that matter). After doing all the troubleshooting I was told mine it is part of an ongoing issue and the product development team is working on a solution. 

The really disappointing part was the next comment. . . . we currently do not have an estimation as to when this will be fixed.

 

That was their answer??? That seems unacceptable.  This is beyond disappointing. It is only a year and a half old!! I was actually wanting to upgrade to a Versa 2 anyway but I would hate to spend more money and then the same thing happen. When you spend $120 bucks you expect to be able to use all the features and the text notifications was the biggest selling feature. This is a faulty watch to me and it should be replaced. 

 

Now I am wondering if instead of the versa I switch brands. Too bad I have owned many fitbits and they were always wonderful. 

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3 REPLIES 3

‎01-08-2020 19:06

‎01-08-2020 19:06

I COMPLETELY agree with you!!! I have been having the same issues for the last 3 days. I also some with customer service in which he gave me a claim number and told me to restart my Fitbit. If I still am not getting my texts, then to call him back.

....

I have done all of the troubleshooting that's been recommended. I have rebooted, uninstalled/reinstalled, restarted, EVERYTHING and still nothing. I really think it's a common issue plaguing ALOT of Fitbit users. I just don't think it's only the Charge 3 that has problems lately. 

Maybe it has to do with the update they did for iPhones that completely messed EVERYONE up??

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‎01-08-2020 19:21

‎01-08-2020 19:21

Come On! Really need my phone calls and message notifications.  Have tried all the suggestions—-nothing works! Help....

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‎01-08-2020 19:56

In response to Kc49

‎01-08-2020 19:56

Yes this definitely makes me rethink buying another FitBit product. Which again is too bad cause they used to be so great. 

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