Charge 3 not holding a charge

[Conrag0052]

My Fitbit turn off and then I put it on the charger and then came back on.  However, I charge it up in less than 1 hour the charge has went down and I have to charge again.  I have cleared and reboot but it still do not help.  Anyone had this problem and fix it??

Moderator edit: updated subject for clarity

[MarreFitbit]

Hello there @Conrag0052, welcome to the Community Forums. Thanks for the details provided about your Charge 3's battery behavior and for taking the time to restart your tracker prior to contacting us. 

I'd let the battery to drain before charging it again. We recommend to charge your tracker via the USB port over a wall adapter. However, it is also possible to charge your Fitbit tracker with a UL certified wall adapter.

Where do you charge your tracker? Have you checked if by any chance the USB port or outlet is faulty? If you haven't done so, try a different port. A UL-certified wall charger will also work. Don't use a USB hub. You can find more detailed information in the help article: Why isn't my Fitbit device's battery charging? 

Also, I'd like you to review the tips and recommendations provided in the article: Can I extend my Fitbit device's battery life?
 
As a friendly reminder, the following are some factors that have an impact on battery life and may cause your battery to drain more quickly:

• Frequently checking the Fitbit app, which syncs your tracker
• Frequently receiving notifications
• Frequently checking your stats
• Using Quick View. 

If you still believe your battery is not lasting as long as expected, we’d like you to do a battery test to see how long your battery lasts after a full charge. Please do the following:

1. Disable the features that can impact battery life as described here.
2. Fully charge your tracker.
3. Sync your tracker 5-6 times a day. 
4. Wear your tracker until it is fully depleted.

Let me know how it goes, I'll be around and glad to further assist you.