Charge 3 blank screen

[Sparrow22]

All of a sudden the Fitbit keeps vibrating then the screen keeps switching between clock face and the notification screen. I tried to do a restart and the screen just went blank and now does nothing. Tried the long re-boot but all it does is a long vibration when I press the side button and then nothing? Any assistance would be appreciated. It is only 1 year old. As it was a gift I don't have the receipt either.

Moderator edit: subject for clarity

[AlejandraFitbit]

Welcome to the Forums, @Sparrow22.

I appreciate all the efforts in trying to fix this display issue. If your tracker isn't turning on, I recommend taking a look at this post and make sure you have followed all the steps provided there.

Let me know the outcome. 🙂

[Sparrow22]

Hi AlejandraFitbit

Many thanks for your advice, unfortunately it did not fix the issue. The screen is still blank and when the button on the side of the Fitbit 3 is depressed it does a long vibrate then nothing 😞

Is there anything else I can try??

Kind Regards

Sparrow22

[AlejandraFitbit · Accepted solution]

Thanks for the update, @Sparrow22.

Since the instructions provided didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 🙂

[Sparrow22]

Thanks for your assistance AlejandraFitbit, I really appreciate your help! Cheers Sparrow22

[AlejandraFitbit]

You are welcome, @Sparrow22. If there is anything else we can help you with, do not hesitate to post it.

Keep the stepping up! 😉