See the following to understand your options regarding a broken wristband on your Fitbit tracker: In-warranty customers: Most customers who live in the United States, UK, and Europe can file a claim online. Check your eligibility to file an online ...
Hi, I contacted the support by email 10 days ago.I bought my Charge 3 special edition in november 2019 and now the screen is displaying vertical lines and the touch screen is not functionning correctly (I can not access the menu and options anymore)....
Screens won’t change reset completed while plugged in struggling to do this now and also struggling to charge any suggestions? Moderator edit: updated subject for clarity
Getting very frustrated as my Charge 2 Fitbit is not syncing on my the App on my iPad. I have shut down my iPad then restarted but still nothing. Also tried by switching Bluetooth off on the iPad then back on again.What else can I do?iPad software i...
The information on my tracker is different to the data on the app, after syncing complete.. About 20 times I have refreshed. Eg on my tacker is says so far i have completed 3/9 hourly 250 step goals, but the data on the app has only recorded 1/9. I h...
I just started using my Charge 3. I drive a lot for work between jobs. Today i drove about 3 hours and my Charge 3 logged 30 flights of stairs and a couple thousand steps. This greatly throws off my calorie count. I read that you can create a drivi...
My Fitbit is no longer syncing to my phone
Why does heart rate data not show up with GPS data? Heart zone is new in last update. I have charge 3 with connected GPS to iPhone. Thanks! p.s. I’ll post photo Moderator edit: updated subject for clarity
My Fitbit is one hour fast of the time o my phone. How to I get the to synchronise
So I'm on my 4 fitbit this is the 2 charge 3 witch is a replacement for the last one where the screen whent off So in last 4 days the 3 has now stop sync to my phone if now so far reset charge restarted charge hard reset charge updated app reset phon...
Fitbit Charge 3 constantly switching between clock face and Screen Awake/Notification screen while buzzing with every change. Will not turn off. I've tried restarting several times, but nothing changes Update: I deleted device, tried to set up agai...
Why is synchronization always so bad? I have had the fitbit for years now but the poor synchronization is a source of frustration. I have already uninstalled, reinstalled the app dozens of times. I have disconnected and reconnected charge2 more than ...
I haven't used my Fitbit for a few months so the battery was completely flat. Since using it again it is only lasting for half a day, despite charging every evening. I've turned off the notifications and have rebooted it. Any other suggestions, as ha...
I have acquired a charge 3. It is working fine. However, I don't know how to display current time. Someone form fitbit gave a obscure hint with the chatting. I could't follow. And, the phone help takes a long time. How to do it? Can it display time?
I just got my Fitbit last week and I am new to it but it seems to be tracking my running activities very well. I used it for the first while using an Elliptical and was very disappointed with the results. The Elliptical itself measures distance and c...
Syncing has been inconsistent lately & the time doesn't update. This week wouldn't sync at all so contacted fitbit chat & spoke to Santiago. Went through various routines, uninstalled & reinstalled app, tried to install on my netbook & when nothing ...
I have just started a 90 day Fitbit premium trial and would like to get Fit Bingo. However, using the app on my phone, when I click on the "Get Fit Bingo" under Premium Challenges it says "sorry, you must update the Fitbit app to access this challeng...
My brand new Fitbit charge 3 is fully charged and fully synced but the weather app just says no weather data try syncing with my phone but it is fully synced
I can not open the sleeping details. It just closes all app by himself
Hi! I have now tried every suggestion I found online, and my device just won't sync. I have Fitbit Charge 2. It was working fine until 27th of April when the battery died, I charged it and device started working again and is showing full battery but...
The display is frozen (showing "you got.."). I tried rebooting the tracker and it won't go away. Looking at the Fitbit app, it's still recording my steps and everything else. I just can't see it on the tracker. Not a huge deal as I had just order...
I own a charge 2, my wife a charge 3. on walks around 2 miles, her gps records about 1/2 mile longer than mine. we are both 5'7" and have recorded the number of steps taken and they are alomst exactly the same. The picture shows the exact same path o...
My Fitbit Charge 2 says it has synced but the steps are not the same as on my fitbit currently. This problem occurred following a fitbit update which appeared on the app had to be run or wouldn't allow me to sync. I've tried resetting the app, the ph...
Hello, I want to walk a set distance, for example 3 km and time how long it takes me to do so. Can I present '3km' so that my log stops automatically when I hit the 3km mark? Or is it a case of just looking at you're wrist and hitting the button? Th...
A few days ago my detailed sleep stopped showing in app, I thought it was because I’m restless. Then bpm stopped working even though green lights were on. This morning I woke up and the display on my charge 2 is not working at all, despite having bat...
So my BPM has stopped working on my watch. I have reset three times, I’ve clean it. I’ve made sure it’s on auto on the app. Both green lights are still doing their thing. Is there anything else I can try? Moderator edit: updated subject for clari...
My one year old charge 3 has gotten dimmer over time. Next it got lines across the readout. Now when changing from normal brightness to auto brightness, I have a black screen totally useless for every benefit.
I gave my son my Charge 2 when I got my new Charge 4. I removed the device from my account and attempted to sync on his phone. It could not be found. He and I have the exact same Motorola smartphone and it worked on my phone with no issues. I can re-...
Hi there, I stopped using my Fitbit charge2 for about 4 months when I went overseas last year, since then it will not turn on. I have tried all the troubleshooting options e.g leaving it on to charge overnight and still nothing. Please help! Mo...
My Charge 2 has been updating on my phone for over an hour. How long is that supposed to take? I can't tell whether it's not working correctly. Moderator edit: updated subject for clarity
How do I make the change online from a charge2 to a charge3?
Tracker charge 2 will not connect to Bluetooth when the bluetooth is on.
I have a charge 2 and I get text message notifications from my iPhone onto my Fitbit. I don’t really text people, I mainly use WhatsApp. Does anyone know how I can get WhatsApp notifications on my Fitbit from my iPhone? Moderator edit: updated su...
My sleep timer is way out of synch compared to real time. How do I fix this? Moderator edit: updated subject for clarity
My beloved Charge 2 has lost its display. I've tried a restart several times and I'm having no luck. The display has been getting worse over the past few weeks. Please help. Thanks Moderator edit: updated subject for clarity
My screen is scrambled and you can’t see any on the words on it. Tried to reset but it didn’t work. What should I do next?
My charge 2 was working fine then all of a sudden it started scrolling through all the windows without me pressing anything. I put it in. the charger ans it appear to solve the problem, except now it wont hild a. Charge more than about 3 minutes
My Fitbit charge 2 is not syncing - is there any reason why ? On turning on the app the ststem gave me a message to turn on Bluetooth , but it was already on - so i am confused . Moderator edit: updated subject for clarity
Where are my treadmill and other exercise functions on my watch? I have just replaced my watch after a long absence and now can not remember how to access them Moderator edit: updated subject for clarity
My charge 3 is not syncing with either iOS or Android... what’s going on?
I went for a run yesterday morning with fully charged watch. Then in afternoon noticed that my watch was not working. No HR lights, no display, nothing! I have no idea why! Any advice is welcomed
