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My Charge 3 won't sync

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‎10-24-2020 12:41 - last edited on ‎11-12-2020 13:20 by Fitbit Moderator

‎10-24-2020 12:41 - last edited on ‎11-12-2020 13:20 by Fitbit Moderator

Hello, I am having a hard time as my Charge 3 won't sync anymore. I have tried to uninstall and reinstall the app, a soft and hard reset of my Fitbit, unpaid it from my phone settings, I have tried pretty much everything at this stage.

Please can you help me? I have only had it for a few months!

 

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‎10-25-2020 10:18 - last edited on ‎01-24-2025 07:18 by Fitbit Moderator

‎10-25-2020 10:18 - last edited on ‎01-24-2025 07:18 by Fitbit Moderator

@Lauramary Welcome to the Fitbit Community! It's great to have you here!

Let me help you with your Charge 3 not syncing with your phone and thank you for troubleshooting this issue. Please try these suggestions and see if your tracker responds to it.

Let me know how it goes.

Alvaro | Community Moderator

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