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Charge 3 blank screen

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‎01-24-2020 04:44 - last edited on ‎09-24-2020 17:35 by Fitbit Moderator

‎01-24-2020 04:44 - last edited on ‎09-24-2020 17:35 by Fitbit Moderator

  • Hi everyone, 

I had my Charge 3 for 10 days, it was working perfectly till this morning. 
 Around 5:30 am I synced it and since than it has gone blank and App does not find the device anymore. 
I have try to restart it .. did not work !!! 
Any suggestions?? 

Thanks in advance, 

Yappi

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎01-25-2020 05:18

‎01-25-2020 05:18

HI there @Yappi29, welcome to the Community Forums. Thanks for the details provided about your Charge 3's screen behavior and for trying to fix it prior to contacting us. 

 

I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case.

 

Let me know if there's anything else I may do to help you in the meantime. 

Maria | Community Moderator, Fitbit


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‎01-28-2020 04:58

In response to MarreFitbit

‎01-28-2020 04:58

It was not possible to fix the issue, therefore I was offered a replacement which I will be receiving today. 
Hopefully the new one won’t have any default so that I can carry on enjoying my new fitness tracker.

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‎01-28-2020 09:26

In response to Yappi29

‎01-28-2020 09:26

Hi @Yappi29, I'm glad to hear that you're receiving your replacement today. 

 

Don't forget that you can set up your new Charge 3 on your currently without losing any previous data by following the steps below:

 

  1. Tap the Today tab and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

I'll be around if you have any questions.

Maria | Community Moderator, Fitbit


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