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Charge 3 blank screen

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‎01-29-2020 09:02 - last edited on ‎09-22-2020 17:20 by Fitbit Moderator

‎01-29-2020 09:02 - last edited on ‎09-22-2020 17:20 by Fitbit Moderator

Charge 3 screen went completely blank yesterday but still syncing to phone. Have tried plugging in to charging and resetting but nothing. Tried changing clock face and nothing. Any other suggestions?

 

 

Moderator edit: subject for clarity

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‎01-30-2020 06:02

‎01-30-2020 06:02

Welcome to the Community, @Army0407.

 

Thanks for troubleshooting this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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