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Charge 3 blank screen

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‎02-03-2020 12:31 - last edited on ‎09-22-2020 15:03 by Fitbit Moderator

‎02-03-2020 12:31 - last edited on ‎09-22-2020 15:03 by Fitbit Moderator

My Fitbit screen is blank and will not respond. Will vibrate when pushing the button and will vibrate when I get notifications but nothing appears on the screen.

 

A few days ago my screen display was backwards and only showed in 1/3 of the screen. Later that day it was blank. I have tried to charge it using the wall and computer. Tried reset while plugged into USB with computer and nothing. Can hold down the button, but it only stays for maybe 2 seconds tops. No short then long vibration. Also tried changing my clock face. I can change it on my app, it will vibrate but then nothing shows up.

 

 

Moderator edit: subject for clarity

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‎02-03-2020 13:46

‎02-03-2020 13:46

Contact Customer Support.

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‎02-05-2020 10:18

‎02-05-2020 10:18

Welcome to the Forums, @Hawks1978 and @SunsetRunner, thanks for the input.

 

I appreciate all the efforts in trying to fix this display issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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