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Charge 3 blank screen

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‎04-17-2020 11:10 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

‎04-17-2020 11:10 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

Like so many others, just moments ago my Charge 3 screen appeared scrambled. The device still syncs, provides data to the app and provides haptic feedback but the screen is now blank. I have tried restarting multiple times. I also tried changing clock faces and nothing fixes the screen issue. I haven’t had this device for very long-only a few months. It has not been subjected to physical damage or moisture. I attempted to start a customer service chat but it wasn’t working.

 

 

Moderator edit: subject for clarity

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‎04-24-2020 06:20

‎04-24-2020 06:20

It's great to see you around, @funwithsharps.

 

I am sorry for the delay in response and appreciate all the efforts in trying to fix this display issue.

 

Upon checking with our support team, I was told that a case was opened on your behalf. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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