Charge 3 screen fading

[CWRudy]

My Charge 3 just joined the ranks of the myriad other Charge 3 owners with the dreaded "dim" display issue.

I tried all the usual resets, etc. before calling Customer Service. He had me do the same identical things all over again... just to tell me the unit is defective.

I was offered the usual 25% discount to buy another (probably defective) unit. No Thank you. I am not a hard person to please. I run a small business, and am quite aware of good vs. bad customers.

This ticks me. There's a documented display issue with the Charge 3... and the best you can offer me is a 25% discount to buy another Charge 3? I cannot recommend a Fitbit to anyone after this issue.  Fitbit, your lack of ownership due to  this (known and common) display issue, leaves a sour taste.

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you around, @CWRudy.

I understand how are you feeling and appreciate all the efforts in trying to fix this display issue. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period.

Since your device is out of this period, and therefore is not eligible for repair or replacement, you were offered a discount to thank you for your loyalty to Fitbit. For more information about our warranty, I recommend clicking here.

Also, if you are interested in using that discount, you can check out our comparison page and look for the device that meets your needs. We thank you for being a customer and hope that the discount will help keep you in the Fitbit family.

Let me know if you need anything else. 🙂