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Charge 3 blank screen

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‎05-13-2020 17:19 - last edited on ‎09-28-2020 07:42 by Moderator Alum

‎05-13-2020 17:19 - last edited on ‎09-28-2020 07:42 by Moderator Alum

I've had issues with my Charge 3 since the 7th of this month. It all started with it showing the incorrect time and not syncing with my phone. I got in touch with the Fitbit help team who provided some steps in rebooting the Bluetooth on my phone, but it didn't work. 

 

Then today, the app on my phone is featuring a new updated format. I tried to sync my watch to the updated app, but it just went black. I keep pressing the sides, but it will not light up. I have a feeling that this new updated format on the app does not do well with some models of the watch. 

Has anyone else experienced this?

 

 

Moderator Edit: Clarified subject

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‎09-28-2020 07:44

‎09-28-2020 07:44

It's great to see you here, @Sarahv29.

 

Thanks for troubleshooting the issues you are having with your Charge 3. Since you already opened a case with support, I recommend keeping in touch with them. I know they will be glad to help you out and provide you a solution.

 

In the meantime, let me know if you need anything else. 

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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