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Charge 3 blank screen

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‎05-21-2020 06:48 - last edited on ‎09-16-2020 19:50 by

‎05-21-2020 06:48 - last edited on ‎09-16-2020 19:50 by

I just bought a brand new Charge 3, I’ve never used Fitbit before I followed through with the set up instructions and now the screen is black. on the app it is says I have to update the firmware I have selected update over five times every time the screen does a little line across, like it’s updating and then the app tells me it’s finished but then it failed to sync. I think I have a defected device.

 

 

Moderator Edit: Clarified subject

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‎09-03-2020 10:39 - last edited on ‎11-06-2025 09:30 by Fitbit Moderator

‎09-03-2020 10:39 - last edited on ‎11-06-2025 09:30 by Fitbit Moderator

Welcome to the Forums, @MonicaCz.

Thanks for troubleshooting this display issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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