Charge 3 blank screen

[Frontierswoman]

Contacted customer service today regarding my backed out screen. Troubleshooting didn't work, and while it's true that I'm past warranty, their "offer" to give me a "discount" if I purchase another device (one of their loss leaders) is insulting and disappointing.

I was so impressed with Fitbit until this happened. I wish they would just replace it. I can get these new devices at a lower price from another retailer. Fitbit should just be honest. 

Moderator Edit: Clarified subject

[AlejandraFitbit]

It's great to see you here, @Frontierswoman.

I understand how are you feeling and appreciate the feedback provided. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see: fitbit.com/legal/returns-and-warranty. We thank you for being a customer and hope that the discount will help keep you in the Fitbit family.

Let me know if you need anything else.