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Charge 3 blank screen

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My Charge 3 was working perfectly one minute then I look down and it was a blank screen. It was at 75% charge last time I checked on it which was half an hour before it turned off. I went to plug it in and nothing happened, it didn't vibrate, the screen just stayed black.

 

I thought maybe the battery died so I kept it plugged in for 2 hours, nothing happened, it just got very hot. I tried to press the button on the side in hopes to restart it, but again nothing happens, just a black screen. I don't know what to do. I tried to charge and it got so hot I thought it would ignite. I am seriously regretting purchasing my Charge 3 as this is a Fitbit replacement device as my original one was faulty as well - I just wonder if this replacement was a new device or simply a refurbished one. Does anyone have a solution to this what appears to be a common fault?

 

 

Moderator Edit: Clarified subject

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Welcome to the Community, @_-Jan-_.

 

Thanks for troubleshooting this display issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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