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Charge 3 blank screen

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‎06-25-2020 14:16 - last edited on ‎09-16-2020 09:27 by Fitbit Moderator

‎06-25-2020 14:16 - last edited on ‎09-16-2020 09:27 by Fitbit Moderator

In the last couple weeks my display began to fade away and was tough to see.  It is now completely gone.  The Fitbit still tracks everything and syncs fine but I’ve got nothing on the display.  I’ve tried changing clock faves and rebooting but nothing has worked. I can’t be sure the thing actually rebooted though because I have a black screen and so I can’t see if the smiley face ever came up.

 

Moderator Edit: Clarified subject

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‎06-27-2020 17:45 - edited ‎03-03-2024 09:43

‎06-27-2020 17:45 - edited ‎03-03-2024 09:43

Hello there @DaPugh, welcome to the Community Forums. Thanks for the details provided in your post and for taking the time to troubleshoot your Charge 3's screen prior to posting here.

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

I'll be around if you have any questions present.

Maria | Community Moderator, Fitbit


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