Charge 3 blank screen

[marcomcarneiro]

I know I'm the upteenth user to report this problem, but I haven't seen many updates on what happens AFTER Fitbit responding, so I thought it was good a good idea to share with the community.

Same as most of you, my Charge 3 screen is dead/unresponsive. I tried changing the clock 30 times or so, to no good. I tried restarting with as many seconds as you can count, still nothing. 

I tried another idea: depleting the battery in the hopes that it would force a restart - which turns out to be hard as with a dead screen the battery lasts suuuper long. Also no changes.

I tried syncing to a different phone and different Fitbit account. Still nothing. I tried all this before reaching out to Fitbit.

Once I reached their support and being asked to do the same steps, a 24 hours window to a response, Fitbit's position is: you're out of warranty, here's a discount code for a new product. 

There's no mention of improving the code, updating the firmware or anything of the sorts. It's 'go get a new product', and it's not free, but here's a discount.

If you got to this topic rather than the other hundreds on this community, let me make this clear: Fitbit doesn't care about your issue. They will throw you a discount in the hopes you'll be satisfied and buy another crappy device that might break in a few years, by a time when you have already forgotten the issues you've had.

Moderator Edit: Clarified subject

[AlejandraFitbit]

It's great to see you here, @marcomcarneiro.

I understand how are you feeling and appreciate the feedback provided. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see: fitbit.com/legal/returns-and-warranty. We thank you for being a customer and hope that the discount will help keep you in the Fitbit family.

Let me know if you need anything else.