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Charge 3 blank screen

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‎10-09-2020 01:47 - last edited on ‎11-17-2020 10:16 by Fitbit Moderator

‎10-09-2020 01:47 - last edited on ‎11-17-2020 10:16 by Fitbit Moderator

None of the tips work. No display. I’d like to have the watch fixed but FITBIT won’t work on it even though I’m happy to pay for the work. 
I won’t buy another one. 

 

Moderator Edit: Clarified subject

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‎10-10-2020 08:51 - edited ‎10-11-2023 03:22

‎10-10-2020 08:51 - edited ‎10-11-2023 03:22

Hi there @Cdavisgo, welcome to the Community Forums. I'm sorry to hear that your Charge 3's screen has gone blank. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

I appreciate you have already tried to troubleshoot this situation before reaching us. At this moment, I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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