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Charge 3 not getting notifications

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‎10-10-2020 02:08 - last edited on ‎11-17-2020 10:16 by Fitbit Moderator

‎10-10-2020 02:08 - last edited on ‎11-17-2020 10:16 by Fitbit Moderator

Hi all fitbit 3 notifications no longerwork on my Sony phone. They did for a few weeks now nothing. I am fed up of removing rebooting and generally messing with this what do I do next I really feel like changing devices fitbit is just so temperamental. 

 

 

Moderator Edit: Clarified subject

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‎10-14-2020 08:08 - last edited on ‎11-05-2025 08:45 by Fitbit Moderator

‎10-14-2020 08:08 - last edited on ‎11-05-2025 08:45 by Fitbit Moderator

@WendyKC It's great to see that you've visited the Fitbit Community!

Sorry to hear that your Charge 3 isn't getting notifications and thank you for troubleshooting this issue. I suggest you refresh the link between your phone and your tracker by doing the following:

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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