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Charge 3 blank screen

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‎11-10-2020 06:35 - last edited on ‎11-12-2020 12:54 by Fitbit Moderator

‎11-10-2020 06:35 - last edited on ‎11-12-2020 12:54 by Fitbit Moderator

Apparently this is a big issue as of late.  I went to bed last night and my Fitbit was fine, this morning the screen is black.  I’ve tried restarting and I’ve tried changing the clock face with no luck.  At this point after reading the forums there’s no point in calling the support team because they’ve told a lot of people they can’t help...  so, now what?  At least it’s still tracking I guess, just can’t see what time it is?? 

 

Moderator Edit: Clarified subject

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‎11-10-2020 12:07 - edited ‎10-10-2023 05:11

‎11-10-2020 12:07 - edited ‎10-10-2023 05:11

Hi there @Slkunkel, welcome to the Community Forums. I'm sorry to hear that your Charge 3's screen went blank. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services. Thanks for your efforts in fixing your tracker prior to posting here.

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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