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Charge 3 blank screen

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‎08-03-2022 02:32 - last edited on ‎08-04-2022 06:53 by Fitbit Moderator

‎08-03-2022 02:32 - last edited on ‎08-04-2022 06:53 by Fitbit Moderator

My charger screen is blank I have done everything it still sinks 

 

Moderator Edit: Clarified subject

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‎08-04-2022 06:55 - edited ‎06-01-2023 14:44

‎08-04-2022 06:55 - edited ‎06-01-2023 14:44

Hi there, @Smo123. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Charge 3 before reaching out. 

Would you mind letting me know the steps you've performed? 

In the meantime, please make sure you've restarted your Charge 3 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If you've done the above but to no avail, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎08-04-2022 06:55 - edited ‎06-01-2023 14:44

‎08-04-2022 06:55 - edited ‎06-01-2023 14:44

Hi there, @Smo123. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Charge 3 before reaching out. 

Would you mind letting me know the steps you've performed? 

In the meantime, please make sure you've restarted your Charge 3 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If you've done the above but to no avail, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎11-10-2022 21:55

In response to MarreFitbit

‎11-10-2022 21:55

Plug the device into the charging cable.
While the device is plugged into the charging cable, hold the button down for 15 seconds.
Remove your finger from button. 
Remove the device from the charging cable.
Plug the device into the charging cable again.
The smiley face icon appears on the screen.

 

Regards,

Will

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