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Charge 3 blank screen

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‎04-20-2023 03:42 - last edited on ‎04-20-2023 08:04 by Fitbit Moderator

‎04-20-2023 03:42 - last edited on ‎04-20-2023 08:04 by Fitbit Moderator

screen is not visible even in dark have tried all fixes but no change

this is the second unit i’ve had with the same problem

 

 

Moderator Edit: Clarified subject

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‎04-20-2023 08:06 - edited ‎05-26-2023 12:54

‎04-20-2023 08:06 - edited ‎05-26-2023 12:54

Hi there, @johnb30. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 3 before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎05-04-2023 01:21

‎05-04-2023 01:21

Plug the device into the charging cable.
While the device is plugged into the charging cable, hold the button down for 15 seconds.
Remove your finger from button. 
Remove the device from the charging cable.
Plug the device into the charging cable again.
The smiley face icon appears on the screen.

 

Regards,

Will

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