Charge 3 brightness is not enough

[SueClarke]

Not bright enough clock face and apps to be able to read on Charge 3 when outside on sunny day

Moderator edit: updated subject for clarity

[MarreFitbit]

Welcome to the Fitbit Community @SueClarke! Have you checked the brightness settings on your Charge 3? Please open the Settings App and tap a settings to adjust it (brightness in this case). 

If this doesn't work; I'd recommend voting for this Feature Suggestion:

• Charge 3 - B&W vs Gray Scale (Brightness Issue)

Feel free to create other ideas if that one doesn't really fulfill what you are asking for. 

We're constantly striving to improve Fitbit products and services, and we very much appreciate all of the input we receive from our customers. 

For anything else you would like to see implemented in the future, consider visiting our Feature Suggestions board. This is a space where Community users can post features, ideas, and suggestions that they'd like to see in future Fitbit products, accessories, and software and top-voted suggestions get relayed to our product team for review. 

Hope this helps, keep me posted! 

[KPJGPM]

Change the brightness setting the Auto.  I did and I was able to see it fine when on my walk yesterday and it was VERY sunny.

[MarreFitbit]

Hello there @KPJGPM, thanks for jumping in here! Thanks for sharing your experience and what has worked for you. We're happy to hear you were able to see the display just fine during your walk. 

I'll be around if you need further assistance with anything. Have a nice day! 😊

[Jerryjs]

Can you tell where the setting are is it on the Fitbit app or on my iphone if you mean the Iphone, there is not an option to adjust the brightness in the Fitbit section of settings.

[johnmcdermott3]

Hi there,

I thought it was just me until I went into the forums and online reviews, only to realise it's such a widespread problem. I've had my Charge 3 for about a year but I've had to go back to my Charge 2 for everyday use, (thus making the Charge 3 redundant!) simply because anywhere outside of a shaded room I cannot see anything on the screen.

Yes I have tried rebooting it and yes the settings have been altered. Regardless of 'normal' or 'auto', the situation is the same.

If this is a feature fault, it would make me hesitant to buy another Fitbit or recommend to anyone else to get a Charge 3.

Please advise on how to get this sorted!

Thanks in advance.

[Jerryjs]

Hi John,

Can you tell me how you tried out auto/normal and where did you go to do that, I can not find it in my iPhone settings or is it in the app if so how do I find it.

Best regrds,

Jerry

Sent from Mail for Windows 10

[johnmcdermott3]

Hi Jerry,
you have to change the brightness on the actual device in settings.
Difficult to do if the screen is impossible to read! I found the level made
no difference whatsoever.

[SteveCon]

I am having the same problem which makes me hesitant to buy another Fitbit as well or any other accessories.  The watchbands that came with the watch are also of suspect quality and prone to ripping. 

[KarenSeb]

I’m having the same exact problem. I can barely see anything. Time, heart rate, settings, etc. I have rebooted my Fitbit and still nothing. 
It’s at the point where I don’t even wear it anymore. Very disappointing! Not recommending this device until there’s a fix! 

[GiseleR]

I have the same problem.  Changing the brightness in the watch’s settings did NOT solve the problem.  Frustrating!

Try for yourself and see if that works for you:

Slide your finger on the watch’s screen right to left 4 times to get to settings.  Click on settings and the first option is “brightness”.  Select “normal”.