Defective Charge 3 replacement, support says its out of warranty

[ProTip]

Beware of shady fitbit support! My Charge 3 was replaced under warranty but they took a month to get it to me. Unfortunately, the replacement was immediately defective. Support refused to fix the problem because, by the time I got it working, the original warranty had expired. Sending a faulty replacement does not constitute honoring the warranty. Buyers beware! 

Moderator Edit: Clarified subject

[AlvaroFitbit]

@ProTip I hope you are doing fine.

Sorry to hear about this. I reached out to the team and was informed that they offered you to replace your device as a one time exception on February 8th. They asked you to ship the defective device back to investigate the issue but haven't received a reply from you. Please resume your communication with the team so they can assist you.

I'll be around.

[ProTip]

I'm afraid I have not received such communication in order to respond, but I'd love to have this issue resolved. 

[AlvaroFitbit]

@ProTip thank you for your reply. Please check your spam or junk folders. If the email isn't there then please just reply through the last email you got from them.

I'll be around.

[Hedgehoglady]

I am having the same problem. You need to complain and not let them get away with that. I have had 2 faulty replacements now.

[ProTip]

That may be the problem, I don't have any emails from support as this was done via support chat. 

[AlvaroFitbit]

@Hedgehoglady I hope you are doing fine.

@ProTip as mentioned before you have replies from our Support team. It is standard to send an email when a replacement option is discused (if it is being replaced or only a discount offered). Still if you are having issues then you contact our Support team, The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

@Hedgehoglady please do reach out to Support for assistance via the link above.

I'll be around.

[LJBennett]

I have experienced exactly the same problem. I was sent a faulty replacement watch which stopped working properly after 7 or 8 months and FitBit support would not issue a replacement and sent me a 35% discount code instead which expired in 30 days and before I had ordered another watch. They are now refusing to reinstate the discount code and I am extremely disappointed with the responses from FitBit Support which I find unreasonable and at odds with the Consumer Rights Act and the terms and spirit of a guarantee.

[Hedgehoglady]

I gave up in the end. I was sent 4 replacements within 6 weeks and none of them worked, all faulty. I got fed up of each advisor asking me to go through the same steps time and time again.

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