Charge 3 brightness not working

[jpear309]

Hi,

I’ve had my Fitbit Charge 3 since the beginning of 2019. It was given to me as a gift. I have not had a problem with it until the past few months. The brightness on the display is inconsistent. Sometimes I can read it, but mostly I can’t. I have gone to settings to change from auto to normal to auto to normal with no affect. Is there even a difference between the 2? I have rebooted multiple times with no success. It’s super frustrating. What can I do? 

Moderator edit: updated subject for clarity. 

[JOHN_02]

Hi I have same issue with my fitbit charge 3.

long reset didn't help at all.

could you please add me for same issue?

thanks.

[Nanny1960]

Take it back to where you purchased from for a replacement 

Sent from Ann at Yahoo Mail for iPhone

[EdsonFitbit]

Hello everybody.

@lesliecull, to evaluate this situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed.

@campjea @Nanny1960, thank you for your comments.

@MarzyMN, I'm glad to hear that your experience with Customer Service was great. Thank you for letting us know.

@JOHN_02, I noticed that you've contacted Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

If you have any question, please let us know.

[campjea]

My friend also having the same issue just over the 1 year warranty.

[campjea]

Not me. I was passed the warranty.

[tjhall23]

I have been a Fitbit user for many years, I am on my third Fitbit (Charge 3).  Just within the past two weeks, my screen went dim as well.  I can barely see well enough to get to "Settings", but in a pitch dark room I was able to confirm it is on "Normal".  I have reset my device multiple times.  Nothing is working.  I agree with some of the prior posts - a good company would address what is clearly a defect with the product and take care of its customers.  This isn't a case of Fitbits simply "wearing out" due to normal use beyond a warranty period.  I hope Fitbit makes this right - right away - or they will have lost me as a customer forever.

[tjhall23]

UPDATE: I spoke with Fitbit Customer Service.  After a few suggestions to try to fix the issue over the phone that were unsuccessful, they determined there was no more they could do, the product is no longer under warranty, but they offered me a discount towards the purchase of a new device.  While I do appreciate that they didn't completely dismiss me, one has to ask why I shouldn't be hesitant to plunk down more money towards another Fitbit product when my last one failed due to what is clearly a widespread defect after the warranty period.  If Fitbit wants customers to pay them every couple of years, they should move to a subscription model.  When a product has a widespread defect, a company should stand behind that product and take care of the customer regardless of the legal boundaries of the warranty.  Fitbit has chosen not to do that.  I am now looking for another provider that is more willing to stand behind its product and that will care more for its customers.

[Anil8shun]

I'm having the same issue what is the fix?

[lesliecull]

I ended up getting a new one. I bought it on Amazon for the same price they were giving me at Fitbit. No shipping and got it the next day with Prime. Sorry. Not the answer you were hoping for.