Charge 3 brightness not working

[jpear309]

Hi,

I’ve had my Fitbit Charge 3 since the beginning of 2019. It was given to me as a gift. I have not had a problem with it until the past few months. The brightness on the display is inconsistent. Sometimes I can read it, but mostly I can’t. I have gone to settings to change from auto to normal to auto to normal with no affect. Is there even a difference between the 2? I have rebooted multiple times with no success. It’s super frustrating. What can I do? 

Moderator edit: updated subject for clarity. 

[MarzyMN]

Yes. I tried all settings. Same, dim result. Rebooted several times also. 

[ccg01]

Just as my Fitbit Charge 3 passed the 1-year mark, the display went dim. Then the other night when I was out to dinner, the format made a drastic change, What is going on???? Besides the dimness now there are a lot more categories and they all scroll horizontally instead of vertically. Plus the time doesn't seem to be the default position. This is all very upsetting. I have tried restarting and will continue to do so. Is this all programmed to occur when the warranty runs out? 

[rpalesti]

Get your money back and go with Charge 2. Much better!!

Sent from my iPhone

[rpalesti]

Charge 3 is not nearly as good as Charge 2 was!

Sent from my iPhone

[SunriseRun440]

All Fitbit Charge 3 users, don't be fooled by the feedback you receive here from Fitbit here pretending to go through some fault finding and then referring you to customer support. This problem with dim screens is a well known issue and they are just messing you about to buy time. My screen went dim on 21 December 19 (still in warranty) and I have been emailing with Fitbit ever since. Here are some quotes from the email chain: 28 December from Janapol "As per checking here in our system, we have some Fitbit users have begun reporting same issues on their devices. Our proper department are working to identify a resolution as quickly as possible to get the issue sorted". 2 January from Francis-Jude "We’re currently working to resolve this and hope to have a fix soon." 9 February from Fria "We’re currently working to resolve this and hope to have a fix soon." (yes exactly the same platitudes over a month later). I've had no screen for almost two months now and an explicit refusal from Fitbit to provide a replacement. I am moving away from Fitbit and, based on this appalling service, so will my family and many of my friends when it comes time to upgrade their fitness trackers. I am looking at the Samsung Watch Active. Not sure whether to go for the active original or the active 2. Anyone any thoughts on that?

[Nanny1960]

Exactly the same issues, not good enough , Fitbit need to fix the problem ! 

[EdsonFitbit]

Hello everybody, it's great to see you around.

I'm sorry to hear that you are having difficulties with the brightness of your Fitbit Charge 3. Thank you for following our troubleshooting steps provided above.

@MarzyMN @ccg01, to provide assistance, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible.

@campjea @rpalesti, thank you for your comment. Our team is constantly working to improve our products and services and appreciate the feedback from our users.

@AnneLoxley, thank you for your support.

@SunriseRun440 @Nanny1960, I updated our Customer Support to provide further assistance. Thank you for your patience while dealing with this situation.

Please let us know if you have any question.

[AnneLoxley]

Please don't do a case for me. Mine is about as best as it will go. I still prefer the Charge 2 though. You should make cases for the people responding to my post, as they are the ones still frustrated.
Anne

Sent from my iPhone.

[rpalesti]

Don’t know what u are talking about “making a case”. I still have issues.

Sent from my iPhone

[JonDavidL]

@EdsonFitbit Your company has said a fix is coming "soon" for over 6 months now.  How much longer does Fitbit need before they apologize to their loyal customers and offer a refund or credit towards a new tracker? I reported my issue last Oct/Nov.  6 months is plenty long enough to have found a solution.  If Apple discovered one of their Apple watches had a dim screen affecting multiple customers, do you think after 6 months they'd still be telling them a fix was coming "soon"?  Not a chance. They'd have replaced those under warranty watches. Yes, I was refused a replacement back in Oct/Nov.  Fitbit's handling of this has been very very poor.  You were such a great company years ago.  What has happened?

Moderator edit: all-caps

[EdsonFitbit]

@AnneLoxley, thank you for your comments. We will continue working hard to improve our products and services.

@rpalesti, your problem was forwarded to Customer Support. They will evaluate your case and provide assistance as soon as possible. Please check your inbox on the next days.

@JonDavidL, I sent this information to Customer Support to provide further assistance. Please check your inbox on the next days. Thank you for your patience while dealing with this situation.

If you have any question, please don't hesitate to contact us back at any time.

[JonDavidL]

@EdsonFitbit Thank you. 

[jahz]

Hello,

Just to let you know, I had the same problem some months ago and Fitbit opened a case and after a week or so I received a new Charge 3 tracker without the band. Please be patient and they will sort a solution for this issue. I have been a user since 2013 with the Flex, Charge, Charge HR, Charge 2 and now Charge 3 and I always received the proper customer support.

[campjea]

They refused to send me a new one or fix it and closed the ticket

[EdsonFitbit]

@JonDavidL, you're welcome.

@jahz, thank you for your kind words and for being part of Fitbit for so long. We appreciate your continue support to Fitbit.

@campjea, I'm sorry to hear that your situation wasn't resolved. Thank you for your feedback. If necessary, you can find the Fitbit Limited Warranty on this site.

Please let us know if you need assistance.

[lesliecull]

I am having this same issue. I have adjusted the settings and the auto is worse than normal.  This has been going on for the past couple months and is very frustrating. Would really like to get an answer.  I have tried all the suggestions on this page.  Please help!

[campjea]

Try cleaning all the sensors. It helped a bit but still not working properly.

[MarzyMN]

Fitbit Customer Service was great to work with and sent me a new device. Mine was under warranty still though...FYI.

Sent from my iPhone

[campjea]

They have issues with the devices and should replaced them even if the warranty is over by less than 6 months. Mine was just over by a couple of months but had contacted them before that.

[lesliecull]

Thank you