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Charge 3 broken band

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‎01-22-2020 16:27 - last edited on ‎09-24-2020 17:35 by Fitbit Moderator

‎01-22-2020 16:27 - last edited on ‎09-24-2020 17:35 by Fitbit Moderator

The bands on the Charge 3 keeps breaking at the very same place on the band-this has to be a product defect.

 

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎01-23-2020 03:53

‎01-23-2020 03:53

It's great to see you around, @Luch3.

 

Regarding the broken band, upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else. 😊

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎01-23-2020 12:48

‎01-23-2020 12:48

Same thing has happened to me after about 14 months.

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‎01-24-2020 06:15

In response to JoPo1

‎01-24-2020 06:15

It's great to see you around, @JoPo1.

 

Regarding your broken band, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

Let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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