Charge 3 cellular data usage

[Sandra0o]

This morning I was woken up by a text from my phone company saying that I had used up most of my internet (I have 12gb)for this month. I looked at what had possibly used that much data and it was my Fitbit app that had used 5GB today alone. I went to sleep at 00.30 AM and for the 7h I was asleep, it used 589-621 MB!! Every hour. In July it used 81MB the whole month. I contacted customer support who said it is normal data usage and that I should turn off background data if I don't like it. After pointing out that if this is normal, I would be able to use Fitbit for 2.5days in a month but have somehow used it for several years, they said they'd make a note of my complaint. So I will probably be buying another company's watch but this is just to let others know what might happen.

Moderator edit: subject for clarity/format

[WilsonFitbit]

Hello @Sandra0o. Welcome to the community forums. 

I'm very sorry for the experience and thank you for the detailed information and for any step you've followed. At this time, I was able to see that you have contacted our Support Team and they actually provided information regarding your concern. Since they have provided information and assistance, I'd recommend contacting them back if you still require further assistance or if you have any additional questions or inquiries, this way they can continue assisting you. 

On a side note, your post will remain open if other users would like to provide additional information or tips. 

See you around.