Charge 3 charging issue

[Pateria_Abhishe]

I am facing intermittent charging issue with my charge 3. Not sure how i can rectify this. Dont know if charger is bad or charge 3 itself. It charges intermittently. Any help or anyone went through same issue? 

[AndreaFitbit]

Welcome to the Fitbit Community, @Pateria_Abhishe. Thank you for letting us know that your Charge 3 isn´t charging correctly.

Please confirm that you have followed steps of help article: Why isn't my Fitbit device's battery charging?

You can also borrow a charging cable if you have a friend that has a Charge 3.

Keep on visiting the forums. 

[Pateria_Abhishe]

Hello, 

thank you for the advice, I tried everything mentioned in the article. No luck! 

As I mentioned in my post it was intermittent and now it has completely stopped working. 

Any further advice is appreciated in advance! Thank you! 

[DramaQueenDiva]

Can you tell us exactly what's going on? Your post was a bit vague. Just saying that you're having trouble charging doesn't help. That leaves the possibility of a million different issues. To save everyone time, we need to know exactly what's going on.

[Pateria_Abhishe]

Hey, thanks for responding but actually these are the symptoms, my charge 3 was charging intermittently but it seems pretty dead now. No detection once I connect charger, tried steps mentioned in initial post but no luck. I have a case open to get a new charging cable. Hoping that might help. Please let me know if i can provide you any other information. 

[Traybake]

I have similar issue, charge 3 is not holding charge, only 2 years old, very disappointed with fitbits response to my issue.  

[Pateria_Abhishe]

Yep @Traybake , I am also in the same boat. Disappointed! 

[oldmanmozz]

Mine is a very similar issue - Fitbit charge 3 drains battery faster than sweat - 100% to 0 in less than 17 minutes.  when I asked them for a solution they don't have any, when asked for a replacement then they say my charge 3 is not under replacement warranty. 

Hey .my issue is still not resolved. You have denied me a replacement for a faulty Fitbit charge 3.

The battery lasts only for 15-17 minutes on full charge ..infact last year they gave me a faulty piece as a replacement. So much for their customer care.

I WILL NEVER EVER BUY Another FITBIT not going to recommend to anyone either.

I feel totally cheated 

Ravishekar

[Pateria_Abhishe]

Well my issue is about device is not charging but when it was charged at 100% battery it definitely works for many days if not weeks so i agree this is something needs a replacement. 

Looking for better response from Fitbit on such cases instead just the warranty statement. Thank you! 

[AndreaFitbit]

Thanks for getting back to us and for describing what happened with your Charge 3 @Pateria_Abhishe, @oldmanmozz, and @Traybake.

I understand  how frustrating this could  be and we don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.

Thanks for your interaction @DramaQueenDiva.

Have a nice day. 

[Dorienlugtenber]

Dear Andrea,

Fitbit charge 3 battery suddenly drains in 1 day instead of 5 in the past. 

Any suggstions?

Is battery replacement an option?

BW 

[Traybake]

Hi,

I have had same issue, I let mine run flat and didn’t wear for a few days, deleted the app and then reinstalled it, charged the fitbit and it has lasted 2 days instead of half a day. Whilst that’s not perfect it is better.


Sent from my iPhone

[AndreaFitbit]

Welcome to the Fitbit Community, @Dorienlugtenber and thanks for getting back to us @Traybake. Thank you for letting us know that your Charge 3 battery drains fast.

You can check help article: Can I extend my Fitbit device's battery life? @Dorienlugtenber, we don't work with battery replacements.

Keep on visiting the forums. 

[Pateria_Abhishe]

Thanks Fitbit for the help, my issue has been rectified now, by replacing faulty charger. Best regards! 

[AndreaFitbit]

Thanks for getting back to us and for letting us know that your faulty charger was replaced @Pateria_Abhishe.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Have a nice day.