help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 - charging problem

‎09-04-2025 06:41 - last edited on ‎09-04-2025 15:07 by Fitbit Moderator

‎09-04-2025 06:41 - last edited on ‎09-04-2025 15:07 by Fitbit Moderator

My Charge 3 only turns on when connected to the charger. The battery level keeps stuck on 1% no matter how long it is put on charge.

Tried with cleaning port/reset the device and changing port bur the same issue!

Can anyone help???

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎09-04-2025 15:18

‎09-04-2025 15:18

Hi there, welcome to the Community Forums @Malik.umer! It would be my pleasure to help you with your Charge 3, which only works when plugged into a power outlet.

Thank you for your efforts to resolve the issue. We want you to get you back on track as quickly as possible.

By entering this help article: Why isn't my Fitbit device's battery charging?, you'll find solutions to the charging issue your device is experiencing. Please confirm that you complete each step as described.

I'll be around.

Best Answer
0 Votes