Charge 3 constant vibrate

[ChristaD.]

My charge 3 keeps vibrating and will jot restart or do a long restart. Battery is dying quickly as well.

Screen keeps going to dnd and sleep

This is my 3rd charge 3, 2 others were replacements .

[JuanJoFitbit]

Hi @ChristaD., welcome to our Fitbit Community. Regarding the constant vibration issue that your Charge 3 has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

In order to avoid any confusion on my end,let me know if you performed the long restart as described below:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.
8. After this, set up your tracker from scratch and see if the issues get fixed.

Keep me posted on the outcome.

[MaximusFoxy]

I’ve had the same issue today, constantly vibrating with the screen flashing several times a second. Performed a long restart, now the screen is temperamental and the side button is unresponsive. 

[JuanJoFitbit]

Hi @MaximusFoxy Thank you for joining us in this thread and our Fitbit Community. Regarding the vibration and unresponsive button issues that your Charge 3 has experienced, I appreciate the time spent trying to get them resolved.

I noticed that you contacted our Support team and they provided a solution. I'm glad to hear that you will be back on track with a replacement unit soon.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀

[Neganvuggets]

I've been having the same issue only today as well

[JuanJoFitbit]

Hi @Neganvuggets, thank you for participating in our Fitbit Community. Since you mentioned that your Charge 3 is vibrating constantly as well, I'd like you to restart it as described in this help article.

In case the issue persists, try the long restart as advised in my first post of this thread and see if the issue gets fixed.

Let me know how it goes.

[Neganvuggets]

Mines stopped vibrating but now the screen is all black around the edges and I can't even use the device.

Restarted and rebooted but got worse

[JuanJoFitbit]

Hi @Neganvuggets Thank you for trying the recommended troubleshooting steps. Since you mentioned that your Charge 3 is still experiencing issues with the vibration motor and the screen is not working properly, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.