Charge 3 won't swipe

[jaaldo]

For a few weeks now the screen on my Charge 3 has been completely unresponsive. If I press the side button, it still illuminates, but I can't swipe up or to the side to access any of the other features. Occasionally, I can get it change screens, but only rarely (maybe once every few days) and I can't do anything on those screens.

Otherwise, it does still record everything else and it doesn't seem to have any trouble syncing to my phone. I've tried restarting it multiple times, but nothing happens when I press the button, even when I hold it down for longer than 8 seconds (and I have successfully restarted it numerous times before, so I know that I'm doing it correctly).

I can't access the restart from the settings, because I can't access the settings either. I've also changed the clock face numerous times as I've read that that can fix restart issues as well, but it hasn't worked so far.

Thanks

Jack

Moderator Edit: Clarified subject

[AlejandraFitbit]

Welcome to the Community, @jaaldo.

I appreciate all the efforts in trying to fix this swipe issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

[darcief]

Did you get a resolution?  I have the clock face but cannot swipe

to any other screens. So frustrating!

[LiliyaFitbit]

It’s good to see you in the community, @darcief.

Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I am sorry to hear about the frustration this situation has caused. I was able to see that you have already contacted our Support team and that they were able to help you. Thank you for your time and efforts.

See you around.