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Charge 3 counting phantom floors

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‎03-29-2021 14:03 - last edited on ‎03-30-2021 05:44 by Fitbit Moderator

‎03-29-2021 14:03 - last edited on ‎03-30-2021 05:44 by Fitbit Moderator

My Charge 3 is recording phantom stairs when I am just walking. This started in January. Is anyone else seeing this?

 

 

Moderator Edit: Clarified subject

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‎03-30-2021 05:46

‎03-30-2021 05:46

@Teresa872 Welcome to the Fitbit Community! It's great to have you here!

 

Your device uses it's altimeter to detect variance in altitude. It will count 1 floor for every 10 ft it detects you climbed. There are situations that may affect the floor count like stormy weather (that has an actual impact on atmospheric pressure), gusts of wind, an AC unit in a closed room or opening a door. I suggest you start by cleaning the back of the device with cotton and rubbing alcohol then use compressed air at a distance to clear the altimeter's opening. Finally restart it.

 

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎03-30-2021 05:46

‎03-30-2021 05:46

@Teresa872 Welcome to the Fitbit Community! It's great to have you here!

 

Your device uses it's altimeter to detect variance in altitude. It will count 1 floor for every 10 ft it detects you climbed. There are situations that may affect the floor count like stormy weather (that has an actual impact on atmospheric pressure), gusts of wind, an AC unit in a closed room or opening a door. I suggest you start by cleaning the back of the device with cotton and rubbing alcohol then use compressed air at a distance to clear the altimeter's opening. Finally restart it.

 

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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