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Charge 3 continue to have vertical lines

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‎02-14-2021 21:25 - last edited on ‎02-15-2021 02:56 by Fitbit Moderator

‎02-14-2021 21:25 - last edited on ‎02-15-2021 02:56 by Fitbit Moderator

I've been to this forum several times trying to resolve my vertical lines issue. I've restarted my fitbit, I've changed the clock face, and I've long restarted/rebooted it to no avail.

How can I get the vertical lines to go away? Help, please.

 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎02-15-2021 03:03

‎02-15-2021 03:03

@SVelez Welcome to the Fitbit Community! It's great to have you here!

 

Let me help you with this and thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎02-27-2021 23:45

In response to AlvaroFitbit

‎02-27-2021 23:45

Thank you, AlvaroFitbit. I've received my replacement. Now how do I get the new one to sync to my account and deactivate the malfunctioning one?  Thank you, SVelez

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‎03-01-2021 12:01

In response to SVelez

‎03-01-2021 12:01

@SVelez happy to hear that you got your replacement device. You will need to set it up on your account as a new device by following these instructions.

 

See you around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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