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Charge 3 corrupted display

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‎11-20-2020 10:14 - last edited on ‎11-21-2020 08:16 by Fitbit Moderator

‎11-20-2020 10:14 - last edited on ‎11-21-2020 08:16 by Fitbit Moderator

I have had my  charge 3 fitbit since feb and love it but this is my 3rd charge 3! I keep getting the same issue. My screen display fads to grey and touch screen does not seem to work properly.  The same issue would suggest that this is a defect with this model as it should not keep happening. I have been told that I can have a replacement but would prefer an upgrade to an other model, happy to pay the difference but have been told this is not an option. Is this true? I love Fitbit and the product but i really dont want another charge 3 as I believe I will have the same issue in 5/6 months. Help would be greatly appreciated.

 

 

Moderator edit: updated subject for clarity. 

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‎11-21-2020 08:20

‎11-21-2020 08:20

Welcome aboard @Magilljgm. I'll be happy to assist with your Charge 3 display inquiry. Thank you for letting us know all that you have been through and for your question.

 

I got in touch with our Support Team and they've informed me that they have already replied to your question and are assisting you with it. 

 

Please let us know how it goes and keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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