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Charge 3 counted steps while sleeping

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‎03-09-2021 14:45 - last edited on ‎03-09-2021 16:23 by Fitbit Moderator

‎03-09-2021 14:45 - last edited on ‎03-09-2021 16:23 by Fitbit Moderator

Went to sleep with 8,000 steps, woke up with 20,000 steps, then it jumped to 30,000 after walking 10 steps when I got up. Reset didn’t do anything, suggestions,,,

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎03-09-2021 16:29

‎03-09-2021 16:29

Hi @Locotuss1, welcome to the Community Forums. 

 

Thanks for the details shared about this situation with your Charge 3, and for the troubleshooting performed. To better assist you with this, please let me know when was the first time you experienced this. Are you wearing your tracker when sleeping? Please confirm if you restarted your device by following the steps in this link How do I restart my Fitbit device?

 

By the way, I moved your post to this board to keep the forum organized. 

 

I'll be around. 

 

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‎03-09-2021 17:09

In response to AnaFitbit

‎03-09-2021 17:09

I have done this a few times, yes I wear it to bed, seems to do this once a
week, went to bed at 8000, woke up to 20,000, walked 10 steps, went to
37,000. --
Thomas Huesgen
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‎03-10-2021 16:23 - edited ‎03-10-2021 16:24

In response to Locotuss1

‎03-10-2021 16:23 - edited ‎03-10-2021 16:24

@Locotuss1, it's great to see you again. 

 

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

I hope your issue is solved soon.

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