Charge 3 counting extra steps

[Bex_inMT]

I just switched from the Fitbit One to the Charge 3. I had staff on chat walk me thru the set up. I have been sitting most of the day reading a book and maybe have 500 steps. I looked at my arm and it says 7000+ steps. That is impossible, even on a good day my average is 5000. I'm bummed about this. I read the articles on stride measuring and such but all of my info seems accurate. Please advise

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you here, @Bex_inMT.

I understand how are you feeling and appreciate all the efforts in trying to fix this accuracy issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else. 🙂