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Charge 3 counting steps while cycling

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‎10-12-2018 08:51 - last edited on ‎11-17-2020 15:06 by Fitbit Moderator

‎10-12-2018 08:51 - last edited on ‎11-17-2020 15:06 by Fitbit Moderator

Hi all,

 

I am new to Fitbit as I bought my Charge 3 this week and still figuring things out. However, I noticed that my Charge 3 continues to count steps while cycling. Is there a way to stop this?

 

I want my Fitbit to only count my real steps, as I commuting 5 times a week 20km to my work. For the past 3 days, I am over 15,000 steps on a daily basis, which I don't think is accurate.

 

Many thanks for your help!

 

 

Moderator edit: subject for clarity

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80 REPLIES 80

‎07-02-2023 06:33

In response to Teetree

‎07-02-2023 06:33

crazy I was browsing for a solution to this and here I am in 2023, not even 24hrs in to owning a fitbit only to find this issue stretches back years.. I may aswell return it to the shop.

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