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Charge 3 cracked screen

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‎07-16-2020 04:33 - last edited on ‎09-15-2020 16:44 by Fitbit Moderator

‎07-16-2020 04:33 - last edited on ‎09-15-2020 16:44 by Fitbit Moderator

I had problems with my Charge 2 so happily upgraded to a Charge 3. I have really cared for my Fitbit and use it all the time. In the space of an hour whilst sitting at a table with friends, my Charge 3 went from having a perfect screen to having a crack across it.

 

I am so disappointed and am wondering if I can get a new screen fitted. Everything on it appears to be working fine. I can’t believe that these watches are only going to last about a year and then you have to get a new one.

 

 

Moderator Edit: Clarified subject

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‎08-03-2020 11:42 - last edited on ‎05-13-2025 04:28 by Fitbit Moderator

‎08-03-2020 11:42 - last edited on ‎05-13-2025 04:28 by Fitbit Moderator

Welcome to the Community, @Allegrias.

I understand how are you feeling. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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