help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 dead

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-24-2021 23:27

‎01-24-2021 23:27

Charge 3 stopped working. Won’t turn on. Won’t Charge. Side button doesn’t respond. Just won’t do anything. 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-25-2021 03:04 - last edited on ‎11-05-2025 04:23 by Fitbit Moderator

‎01-25-2021 03:04 - last edited on ‎11-05-2025 04:23 by Fitbit Moderator

@Dallas... Welcome to the Fitbit Community! It's great to have you here!

Let me help you with this. Please try restarting your tracker by doing the following: 

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
  3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.
  4. Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
  5. Disconnect your tracker from the charging cable.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes