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Charge 3 didn't sync my steps

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‎05-12-2020 04:28 - last edited on ‎09-27-2020 10:27 by Moderator Alum

‎05-12-2020 04:28 - last edited on ‎09-27-2020 10:27 by Moderator Alum

I walked over 15,000 steps on Sunday according to my Fitbit. That night I charged my Fitbit. When I got my weekly report yesterday, it showed 0 steps for that day. This has never happened. When I went to put on the charger, I had a little trouble with it if that’s significant.

 

im so bummed because I’d had a good walking day. Any idea on why that happened and can I get those steps back?

 

 

Moderator Edit: Clarified subject

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‎09-27-2020 10:28

‎09-27-2020 10:28

It's great to see you around, @CynPyn.

 

I understand how are you feeling and would like to know if you keep having problems with your Charge 3? Is your information syncing properly? What troubleshoot have you tried so far?.

 

I hope to hear from you soon.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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