Charge 3 didn't track calories burned

[NiaB]

I’ve just done a 15 minute run and only burned 14kcal. Surely this is wrong. Why isn’t it tracking calories burned during a workout properly? I selected the run option and everything. Help! Think I need a new one!

Moderator edit: subject for clarity

[AlejandraFitbit]

Welcome to the Community, @NiaB.

It's weird to hear that your Charge 3 only registered 14 calories burned. Did you make sure to sync the device properly? Did you manually log any type of activity? Can you provide me with a screenshot of your information?.

I hope to hear from you soon. 🙂

[NiaB]

Hello
I think it’s something to do with the active minutes? Please see photos. 
Yes it definitely synced properly. And I selected the run exercise using my Fitbit watch.
Thanks


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[AlejandraFitbit]

Thanks for getting back, @NiaB. Unfortunately, the attachments didn't come through, can you please send them once again by following the steps in this post?.

I will see you around. 😉

[NiaB]

 

 

[NiaB]

Also another issue that I have is that I’ve woken up this morning and the watch has burnt my wrist I have a red patch on it. 😩

[Heather-S · Accepted solution]

@NiaB Did it burn where the heart rate monitor is on your wrist?  It could be a buggy HR sensor, which is why active minutes and calories aren't registering correctly.  I would contact Customer Support and I wouldn't wear the device if it's burning you.

[NiaB]

Yes. How do I contact customer support please?


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[SilviaFitbit]

@NiaB It's nice to see you on the Community. Thanks for the details mentioned. 

In this case, I've created a case on your behalf with our team and they will continue assisting you. 

I'll be around if you have any additional questions.