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@Kristy72 - I had the same issue and didn't see how to fix it until today. These are the instructions to fix from the tracker (can't do it in the app from what I can find). You need to adjust the brightness - it's not related to the Sleep mode like many of us thought.
From the tracker, click on the left button or tap on the screen and then swipe left to Settings (need to swipe 4 times)
Tap the brightness option and select the option you prefer
I did this and went to "normal" and it worked again! Hope it works for you!
I have those same steps numerous times and it hasn't resolved that issue of a dim display and streaks on the bottom of the display. All of this began happening after updating the firmware. Now I have to charge every 2 days instead of once a week. I have seen plenty of other people having the same issues I'm having....has there been anything from the developers?
HI, I have the same problem, but have just had an online chat and Im being sent a new one in 7 days. So it would be worth reporting yours, its infuriating quite honestly, but anyway, at least I dont have to buy a new one !
Hello. I tried the steps above to turn off my device. My device did not vibrate at all. I got a series of dashes and then it shut down. I removed the device from the charging cable and then plugged it back in. When I did that, I did get the smiley icon and t did go on; however, I still cannot read the screen, and I cannot tell how full the battery is.
We have the same dim face on my wife's Charge 3. I have tried the "Smile" short restart process above, but no change.
I cannot get the Charge 3 to do the long restart process. I hold the button down for 15 seconds. By that time the smile disappears. Then it shows the normal clock face. And nothing else happens. I have also held it down for about 30 seconds after that. Still no battery icon. Nor any vibrations.
Well after trying everything under the sun, Fitbit Support looked up my account and saw that it was no longer under any warranty. They gave me a discount in order to buy another one, which I did.
But you have to be able to see the clock face to do anything. Do they deliberately get us to download updates to make the things not work so we have to buy new ones? Seems unbelievable but with so many having this problem and Fitbit not prepared to do anything to help that doesn't involve being able to see the screen it does make me wonder.
