Charge 3 dim screen

[Lotty123]

Having read other posts about dim screen, I followed instructions about rebooting if all the other options don't work. This i did and now it isn't syncing with my phone. It says in the settings on charge, that no data will be lost. Has anyone else experienced this?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Lotty123, it's great to see you in our Fitbit Community. Regarding the screen issue that your Charge 3 has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

Since you mentioned that your tracker is now experiencing syncing issues, please try the troubleshooting steps that are listed in this help article. After this, monitor your tracker and see if the issue gets fixed.

In case the screen issue persists, please follow the steps listed in this help article and follow the advice.

Keep me posted.

[Lotty123]

I did restart it, this didn't work. In the end I turned off Bluetooth, then
9n again. This has resolved syncing but still annoyingly dim screen.

[JuanJoFitbit]

Hi @Lotty123, thank you for getting back and trying the recommended troubleshooting steps. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you with the screen issue that your Fitbit Charge 3 has experienced.

I'll be around if any question arises.