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Charge 3 dim screen

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‎10-08-2020 11:25 - last edited on ‎10-09-2020 14:13 by

‎10-08-2020 11:25 - last edited on ‎10-09-2020 14:13 by

Within the last month, my Charge 3 screen is so dim I can hardly see it. I can’t see it at all outside.


I’ve done all the resets, changed the brightness from auto to normal and back, I’m not in sleep mode, etc.

 

I have loved this tracker and thought FitBit finally had a flaw-proof design out of all the previous versions my husband and I have owned. In seeing the complaints with the same problem? It’s universal.

 

I have probably spent $1500 in FitBit products for my fam and I in the last 10 years because when they work? They’re great. They’re too expensive to be as disposable as they seem to be. 

 

 

Moderator edit: subject for clarity 

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‎10-09-2020 14:13 - edited ‎10-09-2020 14:14

‎10-09-2020 14:13 - edited ‎10-09-2020 14:14

Welcome to the Fitbit Community, @LisaLeesaLisa.

 

I am sorry to hear the screen on your Charge 3 is very dim. Thank you for trying to resolve this and providing the additional details. I totally understand how you are feeling as you have been a Fitbit customer for a long time and appreciate your feedback as it helps us to keep improving. I am here to help. Since the steps you tried didn't help, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

 

I'll be around if you have any questions. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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