Charge 3 dim screen

[Saratp]

Hi, I'm looking for a fix for my Charge 3. I find it really hard to see when I'm out running in daylight. I have the brightness set to normal but it is just not bright enough. I like to see my heart rate and pace while running so that I can manage the longer distances. Is there any way to increase the brightness at all? 

Moderator Edit: Clarified subject

[CindyMFitbit]

@Saratp Thanks for stopping by. 

I appreciate all the details shared on your post. I recommend making sure that the Sleep Mode option is disabled on your Fitbit Charge 3. When the sleep mode setting is on:

• Notifications don't cause the tracker to vibrate or the screen to turn on.
• The screen's brightness is set to dim.
• Turning your wrist won't cause the tracker's screen to turn on and you need to press the button. 

To turn off Sleep mode: Press and hold the button, and swipe left to access the quick settings screen. Tap Sleep to turn it on or off. When you turn off the setting, the icon appears dim with a line through it.

Hope this helps. 

[Saratp]

Thanks for getting back to me but sleep mode is definitely disabled. The screen does light up when I turn my wrist but unless I'm indoors or in a very shaded place I just can't see it. I was just hoping there might be a way to increase the brightness beyond 'normal'. 

[TrackerS2]

Also try to reset your device, may try it several times.  I have tried all kinds of recommendations,  but nothing as yet to work for me.  I'm doing a long recharge to see if that works.  Good luck.

[CindyMFitbit]

Thanks for your response @Saratp. Welcome to the Community Forums @TrackerS2. 

I appreciate for trying the suggested instructions. Since the inconvenience has persisted, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there. 

See you around.