Charge 3 display always dim

[mjander3]

A month or two ago, my Charge 3 display stopped automatically going to the brighter range when in bright light, like outside.  I have tried cable reboot and reboot from the soft menus.  I have tried every brightness setting.  Nothing helps.  Occasionally it will go bright for 1 second then dim again.  Very frustrating when running outside.  Any help would be appreciated.

[Lkh921]

I have been having the same problem for months. They say they are aware of problem and are working on it. getting very frustrated.

[mjander3]

That doesn't sound good for me getting this fixed.  If the software would just giving me the menu option to use the brightest setting would resolve it for me.  But you can only choose automatic, dim, and normal.

[Lkh921]

I can just barely see part of the main screen if I am in a dark room. can't see their screens at all to change the setting.

[mjander3]

Tech support acknowledged there is an issue they are working on.  They had me perform a long restart.  That helped momentarily, but then my charge 3 went back to its old ways in fairly short order.

[MarreFitbit · Accepted solution]

Hi there @mjander3 and @Lkh921, welcome to the Community Forums. I'm sorry for the late response. 

Thanks for letting us know about this issue. As you were told by our Support Team, we’re currently working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit tracker up-to-date to ensure you receive the quickest resolution.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

[Ballard101]

Can you tell me if you have a fix for the lack of brightness problem on the fitbit 3?