Charge 3 display, battery and syncing issues

[TheOldLady]

Status for my Charge 3:

The screen is black, the battery gets very hot when charging. When I put the Fitbit in for charge it is not showing anything. Normally it shows a battery and the % left in the battery. I have tried a normal reset - no response when I press the button, I have tried a long reset - no response when I press the button.

For the last 3-4 month there has been more and more problems synchronizing to my phone (Android). Normally I can 'work around' by uninstalling Fitbit on the phone and then reinstall. Last week for 6-7 days the battery got very very low during 1! day, from 100% in the morning to 15-17% in the evening.

And suddenly it was back to what I am used to, approx. 45% in the evening (no no, 5 or 7 days is NOT possible). So my Charge 3 is just dead .... any suggestions of what to do or is it just dead? I bought it when it was brand new, late 2018.

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you around, @TheOldLady.

Thanks for troubleshooting the issues you are experiencing with your Charge 3. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 🙂

[TheOldLady]

I went to my local store, returned the broken one and got a new