help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 display corrupted

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-14-2020 11:56 - last edited on ‎09-24-2020 19:06 by

‎01-14-2020 11:56 - last edited on ‎09-24-2020 19:06 by

Hi,

My Charge 3 suddenly has black dots on the screen. Also a bit darker/dimmer on some of the screen. I have tried a reset. I have tried changing the clock face. Nothing works. have tried to take picture of it.

 

51444C70-7C3C-4E3B-8713-A6582B991717.jpeg

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎01-15-2020 04:03

‎01-15-2020 04:03

It's great to see you here, @CatWithBall.

 

Thanks for troubleshooting this display issue and for the screenshot. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

‎01-15-2020 07:02

In response to AlejandraFitbit

‎01-15-2020 07:02

Hi
Thank you, I look forward to hearing from you! Just to include another picture, where you can see how dark the screen has gotten in the middle.

Thank you

[cid:2E1CB81F-901B-4C0B-859B-7EA2A4399F96-L0-001]

Sendt fra His iNess
Best Answer
0 Votes

‎01-17-2020 09:35

In response to AlejandraFitbit

‎01-17-2020 09:35

  • I have same problem (black dot screen). Let me know that problem and how to solve it. Thank you very much.
Best Answer
0 Votes