Charge 3 display corrupted

[Emabry]

My Charge 3 was acting normally until I looked down and suddenly I had lots of white banding on my screen. After doing my own restarts, I contacted support and was basically told I was out of luck because I've had it for 14 months - outside their 12 month warranty period. It seems as though this is not a rare problem though - a defect?  Who else has had this problem?

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you around, @Emabry.

I appreciate all the efforts in trying to fix this display issue. Since you already contacted our support team, I recommend keeping in touch with them. I know they will be glad to help you out and provide you a solution.

Also, for more information about our warranty policy, click here.

Let me know if you need anything else. 🙂

[Emabry]

There was no solution. I was basically told I was out of luck and offered a 25% off coupon. I would rather pay for a repair, just getting an entirely new device seems wasteful. The device still works, it's just difficult to read through the banding. Is a screen repair possible? I think if I'm going to have to pay to replace it, I'll go with a Garmin or something instead as I've had better luck in the past with their customer support and device longevity. Promised features for the Charge 3 (o2 sensor) never came and the device was so buggy the first couple months.

[Cornwellmummy]

Yes mine is doing exactly the same it’s a joke !!! So angry with them